I'm the Manager at an auto shop 3+ hours away, i needed a battery for one of my customers, batteries cannoy be shipped. I drove down there this morning to get my part, I was in and out of the parts center in just a few minutes. No hassle, no hickups, everything ready for me. I dont often take in Jaguar vehicles, but often turns into a disaster was smooth and simple today.
My experience with the Jaguar dealership was pleasant, professional, and informative.
Friendly, attentive, communicative. Even washed my car before picking up.
I definitely recommend bringing your car here for service. My service advisor is Ivan and he is very friendly and knowledgeable. They have great customer service.
Wonderful experience❤️ Ivan was very professional and helpful. Car looks and runs fantastic🙌
Ivan was our Service writer and he was very professional. He took very good care of our needs. We LOVE our JAGUAR❤️
Great service and exceptional overall experience
Very good car buying experience. John was very helpful and everyone I dealt with was kind! I feel they were very transparent throughout the process and I walked away very happy! I highly recommend this dealership!
Didn't wash my car very good though.
Excellent diagnostics and service!
Great customer service. Albert was amazing, very patient. Fast loan signing!
Service advisor Ivan Carrillo answered all my questions and concerns. My car was also washed after maintenance. I will be returning to this location for the next servicing.
Super easy, friendly and fast!
Very nice experience.
Erin Dang was an excellent service advisor and took care of every detail. I love my Jag and this dealership! Both top notch!
Great team, very fast turnaround and did everything and more to repair my Jag XE. Highly recommended
So much to say! Three years ago we bought our first Jaguar and let me say easiest car buying experience on top of that serviced from day one at jagaur riverside and their level of top notch service is unmatched! Here we are now buying our first electric Jaguar and let me say just blown away by the easy process in this crazy market! They did not have a markup and treat you with top level service! Greg Suzuki is the man to see to buy a vehicle! His passion and dedication to the brand I applaud him and Scott ...
We had a Great experience buying our first Jaguar at Jaguar Riverside !! Greg was wonderful to work with, and he came in on his day off just for us !! Steven made the paperwork signing easy with no stress. Thank you so much for making this purchase enjoyable. I LOVE my new F-Pace !!! It is so beautiful ❤ --The day after we bought our F-Pace, Bryant Romero came to our home to teach us everything about our amazing new car. He went over so many things and helped us with any questions we had. I really appreciate all of Bryant's help ...
We felt welcome from the moment we were greeted by our sales consultant Eric. We have never owned a jaguar before and they walked us through each step with NO pressure which we loved. Even the final paperwork with the finance manager Steven was easy and again no pressure when offering the extras. We're thankful for our 1st experience at the dealership and know we will return again.
The service was very professional and thorough. I always like working with the service consultant, Mark. He's always very accommodating and helpful. I appreciate him making sure I was able to get my service completed this morning!
Excellent Customer Service in the parts dept.
My service consultant was friendly and very efficient. The waiting area was comfortable and filled with snacks. The overall experience was great!!
Great service department, keep me updated on my car.
Always friendly nice atmosphere comfortable
Service was excellent. Our service advisor (Ivan) was very helpful, nice & informative.Service waiting room was clean. We even bought some accessories for our SUV while waiting.
Excellent service, great team!
Professional and clean operation
Ivan never disappoints. Great service.
I have taken my Jaguar here for regular service and have never been disappointed in the level and quality of the service here.
I have been going to see Ivan for years now. So thankful he is still there ! Always feel like family with Ivan! 🙂
Paid good attention to my description of what was wrong. Continued searching for the problem until they found the culprit object that. Needed to be replaced. Kept the car inside the garage so it wouldn’t be so hot to get into for driving home (temps outside were 109-112)!
I absolutely love Jaguar of Riverside. MARK Espinosa is my Rep. AND Mark handles business. Mark is great with customers 😀 and you don't get your car until it's right! And that's how it should be! Thank you Mark for everything 🙏 you do! Jaguar of Riverside we lov you
Ivan has always been great to deal with and keeps me informed of all the services needed and what is optional. My family has 5 Jaguars and Ivan is who we ask for by name when service is needed.
Mark is the go to guy 😎
I was helped by Morgan and he is a pleasure to deal with.
Coolant hose replaced. Customer Service Representative Morgan was very professional and accommodating. He made sure I was taken care of and was very nice.
We always take our Jaguar to Ivan and he always treats us well.
Excellent service! I have been having my Jaguar serviced here for years and have never been disappointed. My service advisor is Ivan and he is the best!
It's was a pleasure. It's my 2nd time buying a car from them. But it was Greg, Ivan, and last but not least Louis. Thank you all.. it truly was a pleasure.
Excellent, professional service and communication.
I visited Jaguar of Riverside for a recall on my vehicle as well as an inspections to my breaks. The services was great, curious and overall a pleasant experience. My Service Rep Morgan Conde was great! I will be sure to come back when my service light comes on Thank you
Great professional communicative. Amazing restrooms. Nice snacks too
It was a very good experience. Service Advisor Ivan Carillo, and in parts, Danny, Diego, and Manuel are always a pleasure to do business with. I don't know everybody there, but those that I do know take care of my automobile needs very well and make it a pleasant visit. The service has been superb. Great team. Thank you to everyone there.
Always excellent here! I have been taking my jaguar here since 2019. Always excellent service and always extremely helpful! The service here continues to show me to stig with purchasing a jaguar and or land rover for the future.
Ivan Carrillo is always a joy to work with he is personable and always professional.
Fantastic service. Appointments are always right on time. If you need to have service preformed speak with Erin. He explains everything being done and all suggested work needed. He was extremely helpful when making my appointment. He calls right back if you leave a message. Thanks again Erin.
Great experience with special thanks to salesman Heath who was patient walking me through the process. Was so good I drove up from LA and was pleased with the experience. No stereotypical car dealers found here which always makes for an enjoyable experience as I felt taken care of.
They did a great job in repairing my jaguar XFS in a timely manner. The staff were very helpful and I’m happy with the repair. Thanks again Jenesis and Pedro for all your help.
Fast and easy.
Great service !! Keeps me informed on work being done and how long it will take
Nancy is Great. Made the whole process simple and easy, No pressure, No games, Very Straight forward. Provided me the info I asked without hesitation and did everything she could to help me get the best Deal possible. Love my Jaguar... Highly Recommend her. She is simply amazing as what she does..... Thank you again Nancy....
Mark Espinoza was an excellent service advisor. He discussed all services performed and went into details about my cars battery function and limitations. I was impressed with his knowledge and professionalism. I will go back to him in the future.
Regular “service needed “ brought me once again to Jaguar Riverside. With an appointment, service was organized, timely, and far more reasonable than I expected. Staff are friendly and helpful.
Everything was done in a professional manner. The salesman was very knowledgeable and I felt no pressure to make any decisions. I am truly enjoying my new Lincoln MKC and look forward to driving it each day.
As always the service we received was first class. Our sales representative Wally Lema was first class. I highly recommend anyone interested in a Lincoln go see Wally!!
I have been taking my Jaguar XJ8 to Alvarez Jaguar dealership for service for the past 8 years and the service they have been providing to my car was Excellent... Needless to say that Ivan Carillo, the service advisor treats me like a family member.. He is the best!!