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Customer Testimonials
Ivan at service was great he quickly returned my calls and was very profetional keep up the great work
Morgan is a good service consultant he was so helpful. I am satisfied with him and his job. Best of best
Hand's down the best experience I've had purchasing a vehicle. Astor was kind, attentive, not pushy, and worked to provide me a competitive offer that met my goals. I was only there to test drive and not purchase, but ended up driving away in a new Defender. Thanks, Astor.
When I purchased my vehicle, admittedly at a non-Jaguar dealer direct(which I won’t do again), I loved it but became instantly concerned regarding my safety as I experience issues with my steering wheel. I purchased a vehicle that was still in its active warranty phase so I sped(kidding, I drove carefully and considerately) to Riverside Jaguar/Land Rover to put my anxious mind at ease. My direct specialist was, STILL IS, and will continue to be Mark Espinoza(the whole team is on big awesome rockstar band! But Mark welcomed me into the Jag fold) and he ... Read More DealerRater - Mar 25, 2026
Very customer friendly and an overall great experience. I would recommend them to anyone wanting to purchase a new car.
Easiest purchase ever!!! Delivered my new car and picked up my trade. Did the whole transaction over the phone in 30 minutes.
We were very pleased with Greg Suzukis professional help. If we need to in the future, we’d be glad to have his help.
We had been doing some research online and decided to drive from the High Desert to check out the inventory here in Riverside, a drive that took a little over an hour.
We were immediately greeted by the friendliest lot porter (my apologies for not retaining his name!), who then quickly connected us with Aaron, our sales representative. Aaron sincerely listened to our concerns and patiently took us on multiple test drives.
After our last drive, we were warmly greeted by one of the sales managers who walked us through important details like vehicle history, engine types, and the services ... Read More DealerRater - Dec 7, 2025
Such a nice experience. No pressure sales team and finance. First time enjoying buying a car.
Aaron and Heath were amazing. Helpful, no pressure. Got me into the car I wanted.
Professional, great sales team, great finance team, well done. I have known Heath for many years, none better in the business.
I can’t say enough good about Dave and the team. I conducted my business remotely as I live out of the area and they had a vehicle in the color combination I was looking for.
Jeff, who was my salesman, was gracious and helped a family member of mine look at the car in my place. Between Dave and Jeff, I had all of my questions and concerns, answered without delay. Steven, who took care of the finance paperwork, was also extremely knowledgeable and very pleasant to work with. All in all, the team made this a very smooth ... Read More DealerRater - Nov 29, 2025
Steven and Ryan were great to work with, they answered all my questions and made the whole process easy!
Great communication, very friendly and knowledgeable sales, no pressure financing and great selection - beautiful showroom
My deal was structured online. When I arrived, they had everything ready for me. The deal was as we discussed including the offer for my trade in. No pressure. Just a deal that we had both agreed on in advance. Aaron had the car I was buying and ready to go before I got there. This was a smooth and satisfying transaction. Great people and a great dealership.
⭐️⭐️⭐️⭐️⭐️ Truly the Best Car Buying Experience I’ve Ever Had
I usually find dealership visits draining and something to dread — but this experience was the complete opposite. From start to finish, it was the easiest, most seamless car-buying process I’ve ever had.
I was in and out rapidly, without the typical haggling you get from a dealership. The team was incredibly fair with pricing and so accommodating — they even delivered my new vehicle an hour and a half away!
A huge thank-you to Sales Manager Jeff Rawlins, Salesperson Ryan Kim, and Finance Manager Steven Morales. Each of them was ... Read More DealerRater - Nov 9, 2025
The experience was absolutely amazing!! It was seamless and professional. I truly enjoyed their service
Purchasing my new vehicle was an exceptional experience thanks to Greg Suzuki and his entire team. From sales to service and even the friendly staff at the café bar! Every single person demonstrated professionalism, genuine care, and a true commitment to customer satisfaction. The entire atmosphere reflects a team that takes pride in delivering not just great cars, but an outstanding experience. I highly recommend working with Greg Suzuki and his team, and I will absolutely be a return customer in the future!
Dealer was very helpful, great staff and customer service, the coffee host was very friendly nice touch to the place
I do love my car thank you so much for helping me along the way with the purchase.
This dealership and Heath were fantastic in helping me purchase my Evoque. I had a strict budget and Heath worked with me on it. The delivery was amazing as I live 4 hours minimum from the dealership. Heath arranged for the car to be delivered to me. The car was beautifully detailed in stunning good shape! It was very easy and professional dealing with the dealership. The finance department were amazing too. No over selling! I was very comfortable dealing with this dealership from so far away. They will be my No 1 dealership for Land Rover. I will be keeping this ... Read More DealerRater - Oct 26, 2025
Astor was extremely professional and welcoming, as was the finance team. The process was relatively quick and straightforward. We are very satisfied.
Heath was great at explaining all the features on the car and the final closing was done quickly.
Dealership was accommodating and our sales was very helpful and knowledgeable. We would highly recommend them.
I had an amazing experience purchasing my vehicle here! The entire team was friendly and professional, and Dave, my salesman was especially patient and kind. He took the time to answer all of our questions and never made us feel pressured to buy something right away. I really appreciated that he worked with us to find the perfect car and gave us a great deal. It was one of the best car-buying experiences I’ve ever had — highly recommend this dealership to anyone looking for a stress-free, honest, and enjoyable experience!
I recently purchased a Defender 90 from Aaron, and I couldn’t be happier with the experience. Aaron was knowledgeable, professional, and made the entire process smooth from start to finish. I drove a long way to work with him, and it was absolutely worth it. A big shoutout to the finance manager as well—super efficient, friendly, and made all the paperwork a breeze. If you're in the market for a Land Rover, I highly recommend reaching out to Aaron. You won’t regret it!
We had the best experience! Dave was awesome from beginning to end. The service from the moment we got there was very welcoming. From the refreshments while we were going through the process to closing the sale was very personal. Made my Husband and I feel at home.
A huge thank you to Astor Whitfield at Land Rover Riverside for making our car-buying experience so smooth and enjoyable. He patiently walked us through every model, asked about our needs and driving conditions, and gave really helpful advice. He helped us choose a vehicle matching our preferences and needs at a great price. His professionalism, attentiveness, and genuine care made the whole process stress-free. We highly recommend Astor and Land Rover Riverside!
I inquired online about a lease option for a 2025 Range Rover Sport, visited several dealerships across Orange County, and eventually connected with Land Rover Riverside. From the moment I spoke with Albert (A.J.), I was impressed—he was kind, professional, and refreshingly straightforward. He invited me to visit the dealership in person and confidently promised I wouldn’t leave disappointed.
Although I was initially hesitant to make the 35-mile trip to Riverside, I decided to give it a chance—and I’m so glad I did. The moment I walked in, I was greeted with a warm smile and ... Read More DealerRater - Jul 30, 2025
I am not one to write reviews but feel it is warranted. I bought a "used" Land Rover vehicle with 600 miles on it from their Riverside dealership (sight unseen). I relied heavily on their salesperson reinforcing there were no scratches or blemishes on the car prior to taking ownership.They delivered the vehicle to my house and the vehicle came with touch-up paint all over the drivers side. I have reached out to the General Manager of the dealership but apparently he feel's no need to respond to me. I have bought several "high-end" vehicles ... Read More DealerRater - Jul 1, 2025
I can’t say enough good things about Riverside, Jaguar and Land Rover. They are the most professional and courteous sales and finance team ever. Greg Suzuki has sold me three cars, all Jaguars. He does his best to get me into the car of my dreams each time. I will be a Return customer of his as as long as he is still selling Jaguars. Riverside Jaguar is a great place to do business.
Very smooth sale!!! Everyone from A to Z made this a memorable transaction that surely will happen again. They gained a customer for life.
Honestly, it was a pleasure doing business with them, I felt really good both about the vehicle I'd bought and the process getting there Time in the dealership was better than expected and I was pleased with the quality of the work.
The Best Range Rover Dealership in Southern California!!!! Caring, solution based sales and service team!!!! I drive from Laguna Beach to Riverside for The Top team !
My experience was very good, and the staff was very cordial and helpful. Thank you for everyone's attention to my needs.
My first time stopping by the Land Rover Riverside dealership. Thank you for your help
JLR Riverside executed a truly perfect transaction. I ordered a new vehicle and was kept informed along the way. My car was delivered ahead of schedule and without a hiccup. Very happy!
They are the best. yes I'm a member the Jaguar club and they take care of my car quite well
Dealership experience was very good; personnel were very helpful, knowledgeable and cordial…nothing else to say
My purchase from Heath Friedman at your Riverside Dealership for a new Range Rover, was absolutely exceptional. I traveled from Rancho Santa Fe, Ca. and it was worth the distance. to drive there. I have never experienced such an enjoyable, exceptionally helpful experience. Heath was amazingly knowledgeable with a great deal of common sense, which greatly helped me with all the decisions and selections I needed to make.
Sean Greene who assisted me with completing all my final paperwork and additional items I decided to purchase, was also just amazing. They both did everything possible to make sure I was ... Read More DealerRater - Sep 2, 2024
My Service experience was simple . All of our needs were addressed and I was kept well informed.
Easy to deal with. Drove from Chula Vista to Riverside and they had everything ready once we arrived.
I want to thank the team members at Jaguar Land Rover Riverside with providing me with an exceptional experience. The pride, thought fullness, and attention to detail is beyond my expectation.
Service takes too long! It’s a one week minimum every time my Range Rover goes to this service center! Hire more people please!
Morgan and the service team are always amazing! I appreciate the care and concern shown for me and my vehicle.
All was painless, and quite pleasant. Anyone I dealt with was friendly and helpful. Thank you all.
the fact that we drove down from NorCal says quite a bit in my opinion. From the first engagement through the moment we drove off the lot, the experience was top notch. we'll be back for our next one!
Recent visit to have ceramic coating applied to my car. The car looks fantastic and the staff at the deal were so nice as I sat and waited for it.
Pedro was fantastic. Very accommodating, welcoming, and personal. I had a wonderful experience. Scott was great and helped expedite the services. The finance person was a turn off. He started great, then was very pushy. He made some rude comments.
Excellent service. Brought my LRD 110 for an oil change & multi point inspection. Ivan set up a Lyft for me as it would be a 2-2.5 hour wait. Defender was ready in less than 2 hours.
Service understood my needs and the issue was addressed in a timely manner. Time in the shop was better than expected and I was pleased with the quality of the work.
Courteous, friendly, professional staff. The place is clean and well maintained. Takes too many days to get repairs done and my i-pace was supposed to be fully charged prior to pick up but it was only minimally charged.
Erin was very helpful and pleasant to deal with. He provided a great experience and even expedited my service to make sure we missed traffic on the ride home.
Excellent service it only took 2 hours and my car was clean and my service was complete.
Great experience but I don’t know who Mark Espinoza is. The experience has been easy and comfortable.
My service rep Ivan was very helpful. He greeted me at my car and walked me into the office. He explained the service I needed in detail and let me know what to expect. I waited in the service waiting area and the attendant Letecia was so friendly. She asked me if I needed anything and provided me with coffee and snacks. Ivan let me know when my car was ready and made the checking out process easy. My car was washed and ready to go. Thank you Landrover Riverside.
Bryan was awesome. Everyone at dealership was very helpful, informative and happy to help. The customer service was exceptional!
Waisted my time .
I called to perform a recall on my vehicle, explaining the issues I have with my right front door and it’s locking mechanism, the service person gave me an appointment to drop off the vehicle for few days and informed me that the repair is part of the recall.
The next day , the service advisor called me to inform me that the door latch needed to be changed and it’s not going to be covered by the said recall, it will cost me around $1,300
I called Land Rover company, submitted a case , waited to hear ... Read More DealerRater - Aug 14, 2024
Had an amazing experience at Land Rover, Ivan was so helpful; and car was fixed right and fast
I was banned from service center simply for asking for clarification about charges I did not agree i consented to. My regular coordinator was not there when picked up my car. Service Director Randy Yates waived fee and told me not to ever come to his store. I’m making a formal complaint to Landrover Executive. and the GM. This was an awful experience and I cannot believe I was treated so poorly.
Was a fast and wonderful experience on buying. Customer service spoiled me and my Sales Consultant John Pham was very helpful
The Riverside store went the extra mile to get me into the car I really wanted. Patrick Branson in sales is so knowledgeable on all the different models. He is very passionate of the brand. He took the time explaining all the features on the car. Steven in Finance went above and beyond to get me financed. Scott McCloud and Joe Garofalo were very supportive on wanting to me to be happy with the deal on my car. Thank you Team. Mary Barrera
They the best! Got me in and out!! couldn’t ask for better service!!! such wonderful time
Erin was amazing! My car died at home and he walked me through some trouble shooting. He was always available to answer my questions. Once my car was towed to the dealership he was great at communicating everything to me. I enjoyed working with Erin!!
It's always a pleasure to get my car serviced here. Morgan has assisted me on several occasions and every time he is professional, friendly, and helpful. He's easy to communicate with and always tries to help my situation as much as possible.
Everyone has been great. The issue itself has been rather frustrating but I will say the entire staff has been very attentive.
They made purchasing process simple and the delivery of the car. I would definitely recommend Riverside to a friend.
Erin always provides excellent service. He’s great with giving prompt updates when my SUV is being serviced. He’s a great asset to Land Rover!
This dealer has excellent service everyone is very courteous. Ivan Carrillo my service adviser is very knowledgeable .
Great experience - Dana and Jeff were terrific! Very helpful and professional. Thanks Linda and Randy Thompson
Great experience with this dealership. Dana was great at answering all my questions and helping me find what I was looking for. Overall very stress free and pleasant experience.
Albert made the usually long, drawn out car buying process seamless! Further Albert was great in keeping us informed and updated on the status of our vehicle. Really appreciated the transparency. Very refreshing!
I did really like the service at the Riverside Ontario dealer the one on 91 freeway a feel better bives
Aaron and the sales staff were accommodating and professional. Made the transaction easy as it should be!
Excelente el servicio que me dieron fueron muy amable desde que llegué gracias por sus servicios
Very helpful and honest. I will come back to this location to lease from them again.
I never mind waiting for my car. The staff are verynice. The dealership is very clean and inviting. I feel very special everyone I'm there.
Jaguar Riverside has always provided excellent customer service, going above & beyond any dealership I’ve ever dealt with. Erin Dang (service rep) treats me so well I actually look forward to bringing my vehicle in for maintenance. I would recommend Jaguar Riverside to anyone without hesitation.
My service was awesome! Morgan was very patient he took the time to make sure I understood the recommendation’s that was suggested for my car even though I was stressed and over the top I left feeling at ease with a smile on my face 😀 I never take the time to actually do a review shame on me. However my experience was worth taking a few minutes to just say thank you I appreciate the kindness that was shown by Morgan!❤️
Morgan the service advisor listened to my concerns and worked diligently to resolve the matter.
Had exactly what I wanted. Easy to work with. Great people. If I need another. I know where to go.
ALWAYS EXCELLENT CUSTOMER SERVICE AND A PLEASURE TO DEAL WITH EVERYONE AT THIS LOCATION. I WOULD HIGHLY RECOMEND THIS SPOT TO ANYONE!!
Pedro and Ryan were fantastic. They helped me out through the entire process. I originally ordered a Defender 110 X in April with scheduled delivery in August. I found a V8 Carpathian on their website on Thursday. Called on Friday requesting to see it. Test drove it and purchased it on Saturday. The service at JLR Riverside is top notch. I’d also like to say thank you to Scott, the sales manager, and Steven, the finance manager. I added some accessories which took a couple days to source and install. They even had the vehicle delivered to my office on ... Read More DealerRater - Jul 19, 2024
Nancy took excellent care and has wonderful attention to detail. She was responsive and helpful and made the experience very positive.
My dealing with the sales person Greg Suzuki was outstanding; the dealership covered all the nuances of the infotainment center with my wife & I at oir home last week.
Extremely poor performance to diagnose the problems, I sill have a problem with the Jaguar, every time your push the park bottom car goes on shut off mode, Lights on dash board still acting weird on and off all kind of engine, transmission, heating etc…
Very professional and easy to work with, Finished the job in less time than originally planned.
On the sales side, Jeff and his team were great every step of the way in the purchase of buying my new Jag. They were very attentive and kept me up speed on every step of the process. I'll bee back!
Great customer services, they explain everything they are going to do to my vehicle in detail.
They always take good care of me. I would definitely come back to them for service
No one likes taking they’re car to the shop, but since I had too it was nice to get a great service ad a nice person to talk and text to about you’re car while it was there, I loved picking up my car all nice and clean after they fixed it I missed it😊
Been taking my car in for service do to getting a coolant low sign. This is the second time for similar issues. I was told there was a leak and that it was fixed. Brought it in again and again another coolant leak. Took my car home and 2 days later what appeared coolant leaking out of bottom of vehicle and a puddle in my garage floor. Now here a third time for another coolant leak apparently
low battery warning reported to the dealer. Navigation system not operating properly. service appointment scheduled initial dealer battery test failed dealer did 2 more battery tests and it passed vehicle under warranty battery was not replaced now feel like I don't trust the 2021 Land Rover Range Rover I would have preferred the battery be replaced for a new one dealer suggested I buy a battery maintainer I paid over $100K for the SUV Not fully satisfied
I love the efficient, effortless service provided by Morgan. I’ve never had any issues!
The service was impeccable. Morgan kept me updated every step ofnthe way. Best service experience I have ever had.
Great service. Fast and efficient. Mark was amazing and took great care of me. Will definitely be back
I'm very impressed with the way they videoed my multi point inspection, but I'm more pleased with my service rep, (Ivan Carrillo) I trust him with my Jaguar's, since 2005-2024. He stuck with me the whole time, keeping me informed and up to date, step by step, made me feel like I belong with the Jaguar Land Rover family. Thanks, Jaguar Land Rover Riverside for having one of the best Service Representatives.. Mr. Ivan Carrillo
My advisor Erin is one of the best Jaguar has to offer. Efficient, communicative, and always gets me in and out the most efficient way possible.
Pedro was great. No hassle. Good communications . Smooth transaction. Total time was less than 2 hours.
Great service we felt welcome and had all questions addressed .Now I own a f type !