Came in to get my 2013 Jaguar XF looked at. The rear window was not working. I brought in my car and they gave me a loaner vehicle to drive while they diagnosed and fixed the problem. The service department was GREAT! Thanks Ivan and all the Riverside Jaguar Crew!
Did a transaction with this dealer while I lived in California. Louis made the whole deal super easy and fast. Highly recommend Louis for all your needs. Responds fast and efficiently 🤗
After being rebuffed by two dealerships, Chris solved my maintenance problem in one day. Could not have been easier or more pleasant.
Very fast service, all details very well laid out and explained. Nice lounge to wait in. Very good.
Great dealership experience! See Pedro for tremendous customer service and care. Glad we stopped by and left with a beautiful XF CPO...
Nancy at Riverside Jaguar was so great to work with. A few days prior to arriving I was on the phone with her or we would be texting back and forth discussing options. She made this buying experience seamless! Zero hassle and I was in and out in no time. Highly recommend✌🏼
This dealership is extremely customer oriented. Our service advisor Haider Jaffar is welcoming, friendly and interested. He is an excellent source of knowledge about my vehicle and does not hurry me through, but takes time to answer all my questions. It is always a pleasure to come here to have my vehicle serviced.
Great service, very professional.
As always, Chris Brown provides great service when I call on him. He is knowledgeable and provides top notch customer service every time. Not to mention he educates me on my car. Thanks Chris.
I had my 2012 911 Turbo S serviced at Porsche North Houston. Note, I did not purchase the car from Porsche North. I worked with Chris Brown at the dealership. He was professional in reviewing the needs, estimating the cost and securing a loaner. The car was ready the next day with just the items we discussed, adding a state inspection for slightly less than the estimate. I could not ask for more. Chris is very knowledgeable with the Porsche vehicle lineup and even provided guidance on a battery replacement down the road. I would recommend Porsche North based on my experience.
Ivan takes care of business.... never fails us!!
l recommend that Porsche continue to hire more people like Willie Gilder. Willie is very knowledgeable, caring, and understanding, keep up the good work Willie. Thank you so much for assisting me, you are the best.
Always fast and efficient. Headed takes great care of my sexy girl. I wouldn’t take her anywhere else.
Very friendly staff and I can testify to Jaguar Riverside eagerness to help customers. Inside of building looks modern, sharp yet eloquent. Keep up the good work Jaguar of Riverside. Best wishes -Mos E
Willie Gilder takes such good car of my vehicle and makes sure I don’t have problems down the road or on the roads. I love my car and my dealership! I wish I could be on their commercials. We get everything the other car dealerships offer but they don’t have to brag about it. ❤️My next car will be from Porsche North Houston!
Great customer service, they updated me throughout the time my car was getting serviced.
I get my Jaguar serviced at this location and Ivan always makes it an easy process. Thank you again Ivan.
I was pleased with my experience at jaguar Riverside Mark took good care of my car needs. Thank you
Mark in the Service Dept. Is absolutely wonderful. Patient and Caring ❤ to the Jaguar customer family.
We are always treated with respect and the service department is excellent. We refer others to the dealership.
I went to the dealership to test drive the Land Rover. Mr. Eric Brooks was very professional, patient, and did not make me feel rushed or eager to close a deal. I didnt not rest drive LR. The jaguar xf caugjt my eye and took it for a test drive. It was saturday and they were about to close. Mr. Brooks, talked to his supervisor to accommodate us, the dealership was closing and I didnt want to return until monday. This man truly cares and listens. Not once did he make me feel uncomfortable the entire purchased was pleasant. I ...
Great customer service! Clean environment!
Seamless, fantastic experience
excellent service, courteous staff and great overall experience
Extremely professional and fair prices for the service.
Good, prompt friendly service.
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Ivan is the best, wouldn’t trust my service with anyone else
David Sturgis was great, he's the man to see if you want to buy a Range Rover or Jaguar.
Jake is fantastic to deal with. Great communication and fantastic delivery in my driveway.. Highly recommend!
Riverside CA - Jaguar USA Exquisite Customer Support, Concern and Service. The absolute aura of all that someone would expect from the Jaguar Brand. With a Jaguar a person should feel excited every time they drive, as with the service received. - Michael
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BEST PLACE IF YOUR IN TOWN OUT OF TOWN
Met with Nancy and she was delightful. No pressure at all. Process was seemless and made it worth the 105 mile trip to Riverside. Love the new Jag...
First let me say the Service building/facility is completely new and gorgeous! Very clean and modern. My service advisor is Glenn W. Very kind and patient gentleman (I usually have a ton of questions). If you reach out after the drop off, he responds within the business day via email or telephone. Excellent communication with regards to updates and for any hiccups during the service visit. I commute to Jaguar Riverside from Murrieta and will continue to do so with the excellent service I’ve received from Glenn. Definitely make an appointment to avoid unnecessary waiting time (if dropping ...
I would say this was one of best buying experience.!!! My salesman along with financing experience was awesome! I’m very thankful for the horrible and pretty much no empathy from Auto Nation that it forced me into this great company at Porsche North Houston! Just the peaceful no judgment environment was awesome!!
My salesman was Muhammad, he was the best salesman I have ever dealt with in buying cars at a dealership that I have ever experienced in my lifetime of 54 years.
Customer service and repairs were excellent. Ivan and Mark were outstanding.
today i took my Porsche Cayenne to Porsche North Houston.the service is excellent. Elvis took care of me very well and Mrs. Gloria very kind offered me coffee. I definitely recommend this agency and give it 10 stars ... when u go there ask for Elvis. Thank you Elvis n Mrs.Gloria
Mark was very helpful. The new dealership is nicely laid out. The waiting room allowed me to work qhile waiting on my service.
Jon Gosling is always willing to help in anyway and take care of you! Great dealership.
Fast service, nice staff, Dealership brand new and beautiful!!
Excellent service for our 2017 Jaguar XJL at Riverside Jaguar. We are new customers and now plan to only use Riverside Jaguar due to their professionalism and quality of service. Marlene Stahly
It has always been a very good experience at this particular Jaguar Dealership, the Staff are friendly, and the Gentleman by the name of Ivan , was very courteous and professional, I used to work Customer Service for 14 yrs , so I know good service when I received it , would Highly Recommend this Facility for Service
Great service and people Kudo's to service manager Chris. HT Fuller
Very impressive service and professional I will definitely go back. Everyone is friendly and helpful.
Husband and I went to Jaguar dealership on 5/26/21 to buy a vehicle. Hae Lee was our salesman. He did an excellent job on working with us to get the car we wanted. Great customer service very highly recommended and definitely see Hae if you want to buy a car.
Very friendly and helpful staff with a no pressure sales approach loved buying my new Jag from them
Very happy with the service.
Originally purchased our 2020 Jaguar F-Pace in Rancho Mirage but when I attempted to bring it back for service and repair of a parking sensor that had somehow fallen into the bumper, I was met with a service rep who told me it was too soon for service and they would have to replace our entire front bumper for a fee. This seemed unacceptable to me so I called Riverside Jaguar and spoke to Glenn in service. He had a totally different demeanor and wanted to take care of us including getting us a loaner or rental either way. This was ...
Bought a Jaguar XJ here... love the car... unfortunately too many issues within first year of ownership... not there fault. Going with Rolls Royce instead.
As usual, the service is the best , always adjusting to my schedule and taking care of all the details
After receiving terrible customer service at Jaguar Anaheim Hills, I looked for other dealerships to service our two brand new jaguars. Although I am driving 25 miles out of my way to take my vehicles here, after today’s service, I can say that the drive is definitely worth it. I like this dealership for many reasons. Some of those reasons include ease of appointment making, many available appointment times, responsive customer service representative, and the facilities are very impressive. Thank you Glenn for great service today. I look forward to servicing our vehicles at your location.
Although the service is outstanding, I was a little disappointed that my warranty ran out 2 weeks ago and I was under the assumption when I purchased the car, my warranty started then, but I was told by the service personnel that the warranty started when the manager special started 4 months before I brought the car, I just wish that I could have gotten a courtesy call to let me know before I ended up paying for a $200 oil change a little courtesy goes a long way!!!!
Always get top-notch customer service here.
Awesome service!!!! Thank you Moe Hazel 💕
Our local toy store 😃💯👍🏻😮✌🏻
My experience was good only thing that I was not satisfied with they don’t wash your car when it is done. This first time when I ever taken my car into service and my car was not wash.
Very knowledgeable sales department. Great experience buying my first Porsche. Finance department didn’t keep me in their office long and was impressed that they didn’t try to force you into buying tons of extras. Overall would definitely recommend Porsche North Houston!
Everything was done in a professional manner. The salesman was very knowledgeable and I felt no pressure to make any decisions. I am truly enjoying my new Lincoln MKC and look forward to driving it each day.
As always the service we received was first class. Our sales representative Wally Lema was first class. I highly recommend anyone interested in a Lincoln go see Wally!!
I have been taking my Jaguar XJ8 to Alvarez Jaguar dealership for service for the past 8 years and the service they have been providing to my car was Excellent... Needless to say that Ivan Carillo, the service advisor treats me like a family member.. He is the best!!
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